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Post by feller on Nov 7, 2019 13:33:10 GMT -5
I had an Onkyo NR1010 receiver that was working great till an attempted firmware update....should have known better, but was hoping it would help remedy the intermittent network connectivity issues it started having.
During the update it got stuck at "VMPU Writing 99%" forever... no amount of time releases it. I have tried to network update, I have tried different versions of the firmware via USB update and they all get stuck at the same place. Firmware now reads 1070-3???-??00- which '1070' is the identifier for the original firmware I was updating (new one I believe is 1083). Unit will soft reset and factory reset, still plays analog sources and switches sources fine, will even play Pandora but will not do HDMI. HDMI board was replaced by Onkyo service about 2 years after initial purchase.
So the question is, is this still a possible DSP chip issue, a NAND issue, or some other logic chip where the firmware resides and is corrupted such that it won't complete the update? Any help would be appreciated on where to start the troubleshooting. Right now I assume its on the HDMI board, given the history of Onkyo's designs....
Thanks,
Feller
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Post by tjmotter on Nov 11, 2019 18:14:02 GMT -5
I have seen this before. I suspect the issue is that you tried to jump too many firmware updates. Here is an excerpt from the instructions for the NR818 (same design but with a couple of circuits removed): Onkyo has discovered there is a possibility of failure when updating receivers to this new firmware package via ethernet in certain network environments. For this reason, we are now only releasing a firmware file for installation via USB port / flash memory device. Users should first check to see if their network receiver is running the firmware (1100-7101-0100- 0000 released July 24, 2012) before installing this update via USB. If your network receiver is not running firmware version 1100-7101-0100-0000, please update your receiver to this version via the network facility before proceeding further. If your receiver is running newer firmware, there is no need to update via network facility. You can check whether it is older or newer by the first three digits. What seems to have happened is that Onkyo made a major change to the firmware and a receiver with old firmware needs to upgrade via the web first which installs an interim release that sets it up to use USB for all future upgrades. I helped a guy in the UK recover his system and if I recall correctly what he ended up doing was to downgrade the firmware, connect the ethernet port and instruct the system to do a Network Firmware update. Once he got the interim version installed he could then upgrade to the most current version.
I would try to install the 1.06 version from Softpedia first, then do a Network Update and finally, do the final update via USB
Also, note that some info stays in memory so before (and after) doing the update, I would reset the amp by pressing and holding the CBL/SAT button and while holding it, press the "ON/STANDBY" button. The screen will say "Clear" and then the amp will shut off.
HTH Todd |
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Post by tjmotter on Nov 11, 2019 19:05:29 GMT -5
As I think about this, I would try this first. What I am going to walk you through isn't in the manual. You will first, reset the receiver using the technique I described above. Next, you will force a firmware update using the network and finally, you will reset the receiver again to see if it is working.
Step 1) reset the amp by holding the "CBL/SAT" button and while holding it, press the "ON/STANDBY" button.
Step 2) connect to the internet via the ethernet port and start the amp.
- next, press and hold the "DISPLAY" button and while holding, press the "ON/STANDBY" button
- within 3 seconds press the "RETURN" button (below the selector wheel
- using the up/down button on the wheel select "Network Update"
- using the left/right button on the wheel select "ALL"
- when the display shows "Network --> ALL", press the center button ("Enter") in the middle of the selector wheel
Step 3) let the amp run through its update and note it if fails. It can take a little while for it to do the VSP but just try to wait it out (no more than 5 minutes of the display not changing).
Let me know if this works. BTW, where are you located? I might have a couple of 1010 boards with good firmware on them but I have stolen other parts. If you are in the US I might be able to fix it for you for the cost of shipping.
HTH
Todd
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Post by feller on Nov 12, 2019 10:32:41 GMT -5
Todd,
Thanks for the replies. I tried your second idea and it sequences through the DSP update fine. It downloads the VSP then sequences to writing and instantly lists "ERROR!! 3-53"
Your first idea, I did try downgrading before to an earlier firmware I had but I'll try it again with the link you sent to see if that does any different.
I live in Grand Rapids, Michigan. So if none of these other ideas work I'd definitely be interested in another board with good firmware. I'd send the other back if you are still looking for parts board too ;-)
Feller
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Post by feller on Nov 12, 2019 10:59:45 GMT -5
Todd,
Update - Trying to update with the older firmware via USB still gets stuck at the "VMPU Writing 99%"
Feller
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Post by tjmotter on Nov 12, 2019 14:37:58 GMT -5
Hmmm... The first message indicated VSP (QDEO chip) which is a pretty easy fix. The last message referenced the VMPU which is a MUCH harder fix. The VSP has an external chip that hosts the firmware. The VMPU is the Video CPU and it has embedded flash which means you need a special programmer from Toshiba (which I don't have).
Rather than try to update the whole receiver, can you try this?
Step 1) reset the amp by holding the "CBL/SAT" button and while holding it, press the "ON/STANDBY" button.
Step 2) connect to the internet via the ethernet port and start the amp.
- next, press and hold the "DISPLAY" button and while holding, press the "ON/STANDBY" button
- within 3 seconds press the "RETURN" button (below the selector wheel)
- using the up/down button on the wheel select "Network Update"
- using the left/right button on the wheel select "VMPU"
- when the display shows "Network --> VMPU", press the center button ("Enter") in the middle of the selector wheel
Step 3) let the amp run through its update and note it if fails.
If this doesn't work, try the same thing with the USB method but using the older firmware.
Let me know how this goes.
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Post by tjmotter on Nov 12, 2019 15:21:16 GMT -5
BTW, my current working theory is that when Onkyo decided to move to a USB only firmware update, they had to change the order that the firmware updated in. It would typically update the DSP1 then DSP2, then VMPU, then VSP and finally, the MMPU. What is likely happening is that this change in the order screws things up a bit. I noticed that despite your initial attempt to update the firmware, the MMPU was still at 1.07. This may be the issue. Since it is last, if the VSP or VMPU didn't load, it would never have the chance to update the MMPU. If my previous suggestion doesn't work I would recommend that we get the DSP's and the MMPU up to the latest rev and then retry the VSP/VMPU. The way to do this would be to do each firmware piece one at a time.
Use the latest firmware package from the website for this and once it is placed on your USB stick (and the stick is installed in the Onkyo), try it in this order:
MMPU - do this first
once completed, turn the amp off and then on again and do:
DSP1
once completed, turn the amp off and then on again and do:
DSP2
once completed, turn the amp off and then on again and do:
VMPU
once completed, turn the amp off and then on again and do:
VSP
once completed, turn the amp off and then on again and do:
If the issue is that it installed in the wrong order, this could fix it.
HTH
Todd
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Post by feller on Nov 12, 2019 16:14:38 GMT -5
So both those methods, "NET --> VMPU" and "USB--> VMPU", get stuck at the "VMPU Writing 99%.." stage. I only waited about 1/2 hour for them in that stage, but like before they just seem to hang there.
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Post by tjmotter on Nov 12, 2019 18:57:54 GMT -5
The VMPU shouldn't take long. No more than 5 minutes. It is the VSP that takes forever. Try to update the MMPU first as noted above.
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Post by feller on Nov 12, 2019 20:00:30 GMT -5
Success! I tried to update the firmware individually in the order you mentioned. Oddly it wouldn't initiate from the USB (just kept trying to access it), so I tried via NET. It worked, all portions completed (MMPU, DA830, DSP2, VMPU and VSP).
Now when I look at the overall firmware version it states 1040-3102-0100-0000. Isn't that the older version (thought 1081-xxxx-... is the most recent)? If so, is it worth trying to update it again, and I assume it would have to be via USB since NET appears to be an older version.
Either way, it appears to no longer be just a 50 lb analog anchor. Thanks for all your replies and sharing your knowledge! I owe you a beer or two!
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Post by tjmotter on Nov 12, 2019 20:02:36 GMT -5
Yup, that is what I was hoping for. You are now at a stable level that should allow you to update to the latest via USB.
Let me know how it goes.
Todd
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Post by tjmotter on Nov 12, 2019 20:12:28 GMT -5
If it helps, what made me center on this approach (update MMPU first) came when I recalled that I had seen the 3-53 error before and if I recall correctly (and I think I did since this worked), it points to a compatibility issue where the Main MicroProcessor Unit (MMPU) detects that the user is trying to install firmware from a different system. I think Onkyo did this to prevent anyone from trying to upgrade something like the NR616 with the firmware from an NR1010. I have seen a lot of posts from people who want to do this but what they fail to realize is that the systems are completely incompatible. The NR1010 has quite a bit more circuitry (including an extra DSP to handle the workload of Audyssey XT32). Interestingly, the NR818 uses the same board as your unit but when Onkyo builds a board for your system they add in a bunch of relay's, additional circuits to deal with the extra D/A converters you have and an advanced video chip. I have successfully turned an NR1010 board into an NR818 board but it took me a couple of hours to remove all these components and install the shunts to make the board work as an NR818.
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Post by feller on Nov 13, 2019 8:49:50 GMT -5
Cool. Appreciate the background info. Curious how it got into that state with the update from Onkyo.
I've been happy with the 1010 but it definitely has been more buggy than other AVRs I've owned. Ironically just had my Onkyo RZ-810 mimic a single inout (STRM BOX) on all inputs selections (CBL/SAT, BD/DVD, STRM BOX), so no matter which input I selected on the unit it showed the source connected on the STRM BOX HDMI, despite others being hooked up. Never seen anything like it, and appeared tied to the HDCP 2.2 inputs only. After a hard reset it went back to normal. Been an Onkyo fix-it month for me.
Thanks again for all your help walking through this and finding the fix!
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Post by feller on Nov 15, 2019 11:37:58 GMT -5
Todd,
I started to update it to the latest firmware. I was doing the individual firmware loads like you outlined before. Started with the MMPU via USB, it downloaded, wrote and stated "COMPLETED!" Went to power cycle the unit, it turned off but won't turn on now. Nothing, no clicks no lights, completely dead. Checked the PS fuses, all good, checked the AC coming in, its there. Even tried the remote to power up, nothing! Any ideas? I shouldn't have touched the dang thing, but here I am again.
Any thoughts?
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Post by tjmotter on Nov 15, 2019 21:32:09 GMT -5
It is possible that there was an issue with the firmware update but since it said "Complete" I suspect it is just a coincidence. The more likely cause is that the main power relay has gone bad. They are notorious on these units. I find that the culprit that causes this subsystem to fail is a 1/2 watt resistor that goes bad. When it fails it allows too much current through the relay causing it to blow. The only headache is that it can also cause a small surface mount diode and surface mount transistor to fail. These are easy to replace if you have the right tools but can be a pain if you don't. The parts are all very inexpensive (under $20 including the $9.00 for shipping). There is a whole thread on this repairalmostanything.com/thread/513/onkyo-relay-failure-confirmed-replacementHow are your soldering skills? This one is a pretty easy fix and I can send you instructions on how to remove the board and identify/test the components.
I should add that I own 2 NR818's and 1 NR717 and all three have had this exact same problem. Whenever I work on one of these units the first thing I do is to replace the 1/2 watt resistor with a 1% tolerance replacement so that it doesn't ever happen again. The NR1010 is the big brother to these models and uses the same design for the power supply. This is probably one of the easiest repairs on an Onkyo but it can be daunting for someone who doesn't have experience with soldering. Given all the power cycling you have done over the past week this jumps out to me as the most likely suspect.
HTH Todd
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