Post by thespianator on Oct 7, 2015 11:39:56 GMT -5
Been taking a class at the local college here for field video production. Suddenly, several of the cameras started going down, and even with a factory reset, they don't power up properly, and hang at the settings menu. They power up OK with the battery adapter (it's a battery "body" that is wired to the charger), but not with the actual Li-Ion battery. The batteries seem to charge up OK, and on the DMM they are at rated voltage.
Sony just says send them in for service. I'm curious what other repair options are available, since without them our class will have to rely on cell-phone cameras.
Anyone have this issue, or know what to do about it?
well first off i would say not to trust the voltage reading on those batteries. They may read full voltage but not have enough charge to power the camera. I would take a known good battery from a working camera and try that in the camcorders that are not working properly. If you have any that are working.
Second, I checked for any firmware updates and there is one. Even though the fixes claim to be minor, don't believe it. Manufacturers do not like to admit a problem and they will release a firmware update to fix a known problem but claim it is for some other minors issues. I would try the update also.
Post by thespianator on Oct 8, 2015 13:43:09 GMT -5
Thanks, MT! I heard about the firmware upgrade but I was taken in by the 'minor' description. I didn't want to complicate the question, but there were 3 cameras involved, and one of them was brand new out of the box and had the newer firmware. It also had the same issue, where the wired battery pack would work but even the brand new battery pack that came with the new camera did not work. Now I'm thinking that maybe the old charger might have been bad and possibly the new one?
There were so many variables I wanted to try to keep this thread simple.
Post by thespianator on Oct 8, 2015 13:59:12 GMT -5
Further to this: Just spoke with the Campus Tech who handles this and I forwarded your info. As it turns out, the new camera was just sent back to Sony. He thinks it's possible the new camera was sent out into the field with the old batteries and a possible issue with the old battery might have fried something on the new camera.
The curious thing is that with the AC adapter (kinda like a smaller battery pack that has a wire that leads to the new charging unit), all 3 of the cameras (2 old, one new) booted up fine. The new battery for the new camera was charged in the new charger and still the boot-up problem persisted. When swapped out for the AC adapter, no problem.