howie
Junior Member
Posts: 88 
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Post by howie on Jun 26, 2016 7:32:25 GMT -5
Checked the Onkyo web site. Entered my model and serial number and mine is not on the list of effected AVR's. Problem started about 3 months ago. Every once and a while you would turn it on and there would be no audio. After a couple of re-powers it would come on. At that time it was not connected to my LAN via ethernet so I did not know that was also problematic. So I connected it and found that when I had audio I also had LAN connection. When I had no audio I also had no LAN. Now the problem has gotten worse to the point that I now can not get audio no mater how many times I re-power and can no longer see the AVR on my network. Any ideas?
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Post by mastertech on Jun 27, 2016 10:18:06 GMT -5
Well, now you are delving into complex territory, lol. It is probably good that it does not work at all now. You don't have to wait for it to act up.
I have looked over the schematics for various systems in this unit. If it was me, I would test the USB ports next to see if I could find a common relationship to narrow down the root problem.
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howie
Junior Member
Posts: 88
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Post by howie on Jul 17, 2016 13:37:25 GMT -5
Complained about it on Onkyo's own forum. A rep stepped right up and gave me a RA#, sent a box with return shipping and said they would cover it at no charge including shipping. I shipped it yesterday.
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Post by mastertech on Jul 18, 2016 11:17:29 GMT -5
Well that is good news. Let us know the outcome.
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howie
Junior Member
Posts: 88
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Post by howie on Jul 18, 2016 17:02:03 GMT -5
I'm guessing that it is the HDMI board.
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howie
Junior Member
Posts: 88
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Post by howie on Aug 5, 2016 4:33:27 GMT -5
As expected, it was the HDMI board and that was repaired for free. However, during testing the receiver still did not pass QC. I was contacted and told that one of the amps channels (one I don't even use) had no output and was traced to the main board. That was not covered by this recall/free repair. They charged me $75.00 for the replacement board. The additional repair was my choice. It was shipped back to me and I will reinstall it tomorrow.
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